Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern access to and use of the Techtiks website, products, software, platforms, applications, services, content, and related offerings (collectively, the "Services").

By accessing, browsing, purchasing, subscribing to, or using any Services provided by Techtiks, you agree to be bound by these Terms.

If you do not agree with these Terms, you must discontinue use of our Services immediately.

2. Company Information

Techtiks provides technology solutions including but not limited to:

• Custom software development
• SaaS development
• Web application development
• Mobile application development
• Shopify development
• Branding and design services
• Product development
• AI-powered software solutions
• Consulting services
• Technical staffing and team augmentation
• Proprietary software products
• Digital products and subscriptions

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use our Services.

By using our Services, you represent and warrant that you meet these requirements.

4. Account Registration

Certain Services may require account creation.

You agree to:

• Provide accurate information
• Maintain updated information
• Protect login credentials
• Accept responsibility for activities under your account

Techtiks reserves the right to suspend or terminate accounts at its discretion.

5. Services and Deliverables

Project scope, timelines, pricing, deliverables, milestones, and requirements shall be governed by:

• Signed agreements
• Statements of Work (SOW)
• Service Orders
• Proposals
• Project contracts
• Subscription plans

In the event of a conflict, the executed agreement shall prevail over these Terms.

6. Payments and Billing

Users agree to pay all fees associated with Services purchased. Payments may be collected through authorized payment processors.

Users authorize Techtiks to:

• Charge applicable fees
• Process recurring subscriptions
• Collect taxes where required
• Recover unpaid balances

Failure to pay may result in:

• Service suspension
• Service termination
• Collection proceedings
• Legal action

7. Subscription Services

Certain Services may operate on recurring subscription models.

Subscriptions automatically renew unless cancelled before the next billing cycle.

Users remain responsible for all charges incurred prior to cancellation.

Subscription fees are generally non-refundable except where required by law.

8. Refund Policy

Refund eligibility is governed by Techtiks' Refund Policy.

Unless otherwise agreed in writing:

• Deposits are non-refundable.
• Completed work is non-refundable.
• Development hours consumed are non-refundable.
• Subscription payments already processed are non-refundable.
• Custom software, branding, consulting, and digital deliverables are non-refundable once work has commenced.

Nothing in this section limits statutory consumer rights where applicable.

9. Chargebacks and Payment Disputes

Customers agree to contact Techtiks to resolve billing concerns before initiating chargebacks or payment disputes.

Unauthorized or fraudulent chargebacks may constitute breach of these Terms.

Techtiks reserves the right to submit:

• Contracts
• Invoices
• Communications
• Project records
• Access logs
• Delivery confirmations

to financial institutions during dispute investigations.

10. Client Responsibilities

Clients agree to:

• Provide necessary materials
• Respond to requests in a timely manner
• Cooperate throughout project execution
• Ensure legality of submitted content
• Obtain required rights and permissions

Project delays caused by client inactivity may impact timelines and deliverables.

11. Intellectual Property

Client-Owned Materials

Clients retain ownership of materials provided to Techtiks.

Techtiks Intellectual Property

All trademarks, software frameworks, methodologies, processes, templates, systems, know-how, proprietary technologies, source code libraries, AI systems, and internal tools remain the exclusive property of Techtiks unless expressly transferred through a written agreement.

Custom Deliverables

Ownership transfer for custom deliverables occurs only after full payment of all invoices unless otherwise specified in writing.

12. Software Licensing

Any software, applications, SaaS platforms, APIs, or digital products provided by Techtiks may be licensed rather than sold.

Users receive a limited, revocable, non-exclusive, non-transferable license to use such products in accordance with applicable agreements.

13. AI and Automated Technologies

Certain Services may utilize artificial intelligence, machine learning, automation systems, predictive models, large language models, and related technologies.

Users acknowledge:

• AI-generated outputs may contain inaccuracies.
• Human review may be required.
• Results are provided on an "as available" basis.
• Users remain responsible for business decisions made using generated outputs.

14. Acceptable Use

Users shall not:

• Violate applicable laws
• Infringe intellectual property rights
• Transmit malicious software
• Attempt unauthorized access
• Interfere with systems
• Engage in fraud
• Misrepresent identities
• Use Services for unlawful purposes
• Resell Services without authorization

Techtiks may suspend access for violations.

15. Confidentiality

Both parties agree to protect confidential information received during business engagements.

Confidential information shall not include information that:

• Is publicly available
• Was independently developed
• Was lawfully obtained from third parties
• Must be disclosed by law

16. Data Protection

Each party shall comply with applicable privacy and data protection laws.

Users acknowledge that personal information may be processed in accordance with the Privacy Policy.

17. Third-Party Services

Services may integrate with third-party providers.

Techtiks is not responsible for:

• Third-party systems
• Platform outages
• Third-party policies
• Third-party content
• Third-party security incidents

18. Staff Augmentation Services

Where Techtiks provides contractors, developers, consultants, engineers, or dedicated resources:

• Such personnel remain under the management of Techtiks unless otherwise agreed.
• Availability may vary.
• Resource replacement may occur.
• Clients may not directly hire or solicit assigned personnel during engagement and for 12 months following termination without written consent.

19. Service Availability

While Techtiks strives to maintain uninterrupted Services, availability is not guaranteed.

Services may be modified, updated, suspended, or discontinued at any time.

20. Disclaimer of Warranties

Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the maximum extent permitted by law, Techtiks disclaims all warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Availability
• Accuracy
• Reliability

21. Limitation of Liability

To the fullest extent permitted by law, Techtiks shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Lost revenue
• Business interruption
• Loss of data
• Reputational harm

Total liability shall not exceed the total amount paid to Techtiks during the twelve (12) months preceding the event giving rise to the claim.

22. Indemnification

Users agree to defend, indemnify, and hold harmless Techtiks, its affiliates, officers, employees, contractors, and partners from claims arising out of:

• User conduct
• Violations of these Terms
• Intellectual property disputes
• Illegal activities
• Breach of applicable laws

23. Termination

Techtiks may suspend or terminate Services at any time for:

• Non-payment
• Fraud
• Security concerns
• Legal requirements
• Breach of these Terms

Termination does not relieve payment obligations accrued before termination.

24. Force Majeure

Techtiks shall not be liable for delays or failures caused by circumstances beyond reasonable control, including:

• Natural disasters
• Government actions
• Cyberattacks
• Utility failures
• Internet outages
• Labor disputes
• Pandemics
• War
• Acts of terrorism

25. Governing Law and Disputes

These Terms shall be governed by the laws applicable to the jurisdiction in which Techtiks is legally established, without regard to conflict of law principles.

Parties agree to attempt good-faith resolution before initiating formal legal proceedings.

26. Electronic Communications

Users consent to receiving notices, disclosures, invoices, agreements, and communications electronically.

Electronic communications satisfy legal requirements for written communications.

27. Modifications

Techtiks may update these Terms periodically.

Continued use of Services following publication of revised Terms constitutes acceptance of the updated Terms.

28. Severability

If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.

29. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Service Delivery Policy, and any executed agreements between the parties, constitute the entire agreement between the parties regarding the Services.

30. Contact Information

Techtiks

• Website: https://www.techtiks.co
• Email: legal@techtiks.co
• Support: support@techtiks.co

By accessing or using Techtiks Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.